John Deere Products

Q. Where can we go to purchase your parts?
A. You can call us at 866-218-8622 to purchase our parts with a Visa, Discover or MasterCard.

Q. How long will it take to get my parts?
A. Part orders placed through our John Deere Special Services Department, that are in stock, will ship from our facility within 1-2 business days. Delivery depends on where you are located. Orders are shipped via FedEx from Jeffersonville, Indiana.

Q. How do I check the status of my order?
A. Contact our John Deere Special Services Department at 866-218-8622.

Q. Can I track my order online?
A. If you provide us with and email address when placing your Order, you will receive an email with the tracking number when your order is shipped. You can then track your order online.

Q. I called your customer service and have ordered the wrong part. What do I do? Can I return the parts ordered?
A. Parts orders are non-returnable, so we encourage you view the manual in order to purchase the correct part. If you need assistance in determining the correct part number, please contact our customer service at 866-218-8622

Q. How much will shipping my parts cost me?
A. If the part is sent out to you due to a warranty or shortage there will be no charge to the customer. If you ordered replacement parts, shipping will vary due to factors, such as size and weight. Our shipping department ships the most economical way based on these factors. There is a $3.00 handling fee for all parts shipped regardless of size and weight.

Q. Can we order parts online?
A. Currently we do not have a link available. Our Customer Service Reps will be happy to take your order. Call us at 866-218-8622. Be sure to have your model number, serial number (where applicable), and date of purchase available.

Q. What if I am missing parts from the carton on a new product purchase?
A. Please do not take your product back to the store or dealer. Call us at 866-218-8622 and we will be happy to ship you any missing parts at no charge.

Q. I have a product that is several years old. One of the parts broke. Do I have to purchase a whole set or can I purchase individual parts?
A. You may purchase parts individually or in sets, where they are available, for a little better price.

Q. I have had my product for a while now and it is not working correctly. I don't know what is wrong with it. How do I know what parts to order?
A. Our Customer Service Reps. are trained on all of our products. Please call them on our toll free number at 866-218-8622 and they will be happy to help you troubleshoot your unit.

Q. Can we order direct form the manufacturer?
A. Not at this time.

Q. Where can we go to purchase your product?
A. On each product page there is an ‘available for purchase' section that list where the product can be purchased.

Q. Can I download a manual from the website?
A. Yes. From the main page, click the manual tab. This will bring up all the manuals we have.

Q. I am getting an answering machine when I call the John Deere Special Services, will I be called back if I leave a message?
A. There are certain times of the year our Customer Service Department gets very busy. Although we try to personally answer each call, there are times you will get a voice mail prompt. If you leave a message you will have a return call within 24 hours, Monday thru Friday 8-5 EST, from one of our customer service reps. Please allow 24 hours before calling back.

Q. Is there a fax number to the John Deere Special Services Department?
A. Yes, it is 888-619-2315.

Q. What settings do I use for my new spreader?
A. You may use the settings comparable to the Scotts brand. Most seeds will have a guide on the back of the bag. There is a list of "common settings" in your manual.

Q. I purchased a spreader and it came with two lock pins. Do I put one in each wheel?
A. No, you engage the lock pin on one wheel only. Engaging both on regular use will strip the transmission. You are given the second lock pin to engage while spreading ice melt.

Q. Do I need to drain my roller before storing?
A. Yes, you need to drain the roller completely and store it without the plug in place.

Q. My roller has become warped, is this normal? How can I fix this?
A. This is not normal and does not usually occur. Try setting your roller, empty, on a hard surface such as a driveway in the sun for a day or two. Your roller should regain its shape. If it does not and is still under warranty, please call our customer service department for a new drum.

Q. What gauge steel do you use for the spikes on the Spike Aerator?
A. We use a high quality 11 gauge steel for the spikes making them very durable.

Q. I own an aerator-spreader. Can I aerate without spreading?
A. You can aerate without spreading, but you cannot spread with out aerating.

Q. Do the 40" and 48" plug aerator use the same size plugging spoon?
A. Yes.

Q. I have a sweeper and my brushes quit turning. What could the problem be?
A. Your drive pinion gears are stripped. You can call the John Deere Special Services Department to order replacement parts.

Q. The wheels on my sweeper keep skidding. What could the problem be?
A1. Make sure brush height is adjustment proper - 1" - 2" off the ground (i.e. the brush height is the same as the cut height of your grass).
A2. Your dowel pin is sticking to your axle. If you take your dowel pin and put a little bit of WD-40 on it, you should be fine.

Q. I've only had my sweeper for a couple of weeks now and the brushes are worn down and keep coming off. Do you know what the problem might be?
A. Your brushes are too low to the ground. You want to make sure your brushes are about 1"-2" off the ground, or at the cut height of your grass.

Q. How much weight can I put in the Poly carts?
A. You can put up to 650 lbs. in the PCT-10JD. The PCT-17JDholds up to 1,000 lbs.