Brinly Hardy Products

Q. Where can we go to purchase your parts?
A. You can call us at 877-728-8224 to purchase our parts with a Visa, Discover or MasterCard.

Q. How long will it take to get my parts?
A. Part orders placed through our Customer Service Department, that are in stock, will ship from our facility within 1-2 business days. Delivery depends on where you are located. Orders are shipped via FedEx from Jeffersonville, Indiana.

Q. How do I check the status of my order?
A. Contact our Customer Service Department at 877-728-8224.

Q. Can I track my order online?
A. If you provide us with an email address when placing your Order, you will receive an email with the tracking number when your order is shipped. You can then track your order online.

Q. I called your customer service and have ordered the wrong part. What do I do? Can I return the parts ordered?
A. Part orders are non-refundable, so we encourage you to view the manual in order to purchase the correct part. If you need assistance in determining the correct part number, please contact our Customer Service Department at 877-728-8224.

Q. How much will shipping my parts cost me?
A. If the part is sent to you due to a warranty or shortage there will be no charge to the customer. If you ordered replacement parts, shipping will vary due to factors, such as size and weight. Our shipping department will ship the most economical way based on these factors. There will be a $3.00 handling fee for all parts shipped regardless of size and weight.

Q. Can we order parts online?
A. Currently we do not have a link available. Our Customer Service Reps will be happy to take your order. Call us at 877-728-8224. Be sure to have your model number, serial number (where applicable), and date of purchase available.

Q. What if I am missing parts from the carton on a new product purchase?
A. Please do not take your product back to the store. Call us at 877-728-8224 and we will be happy to ship you any missing parts at no charge

Q. I have a product that is several years old. One of the parts broke. Do I have to purchase a whole set or can I purchase individual parts?
A. You may purchase parts individually or in sets, where they are available, for a little better price.

Q. I have had my product for a while now and it is not working correctly. I don't know what is wrong with it. How do I know what parts to order?
A. Our Customer Service Reps. are trained on all of our products. Please call them on our toll free number at 877-728-8224 and they will be happy to help you troubleshoot your unit.

Q. Can we order products direct from Brinly-Hardy Co.?
A. Not at this time.

Q. Where can we go to purchase your product?
A. On each product page there is an 'available for purchase' section that list where the product can be purchased.

Q. How long is the warranty on my product?
A. The LVS-33 Polyvac system and carries a one year warranty. All other products carry a two year warranty.

Q. I don't have a warranty card in my product box to mail in, how can I register my product for warranty?
A. Please call our toll free Customer Service number at 877-782-8224. Any of our representatives will be happy to help you register your product.

Q. What do I need in order to obtain parts under warranty when I call the customer service center?
A. You will need the product model number, serial number if applicable, part number and pack code. You can find the model number and pack code on a silver sticker on the drawbar. If you need a manual, go to the home page, click on manuals, and find the product model number you have. You can download the manual and call us with the part number.

Q. I recently purchased an old unit of Brinly's from an auction, can I still purchase parts?
A. We keep parts for products on average for five to seven years. If you believe the unit is older than that we may not have parts specific to your unit. Please contact our Customer Service Department at 877-728-8224 for specific part availability.

Q. Can I download a manual from the website?
A. Yes. From the home page, click on manuals, find the product model number, and click on the link to download.

Q. I am getting an answering machine when I call the Customer Service Department, will I be called back if I leave a message?
A. There are certain times of the year our Customer Service Department gets very busy. Although we try to personally answer each call, there are times you will get a voice mail prompt. If you leave a message you will have a return call within 24 hours, Monday thru Friday 8-5 EST, from one of our customer service reps. Please allow 24 hours before calling back.

Q. Is there a fax number to the Customer Service Department at Brinly Hardy Company?
A. Yes, it is 888-619-2315.

Q. What hours is the Customer Service Department open at Brinly Hardy Company?
A. We are open Monday thru Friday from 8a.m. – 5p.m. Eastern Time. If you need to contact us at another time you are encouraged to leave a message with the best time to reach you and we will return your call. You can also contact us by email at customerservice@brinly.com

Q. Can I get a brochure of all your products?
A. Yes. Call or email our customer service department with your request and mailing information. We will mail you a full color brochure of all the Brinly products.

Q. I need service on my Lawn Vac engine, where can I get service?
A. The engine carries a one year warranty through Briggs & Stratton. Briggs & Stratton service facilities can assist you. To contact Briggs & Stratton directly, call 800-233-3723.

Q. Where can I get more information on the Polyvac System™?
A. The PolyVAC System™ is featured on the Brinly website home page. If you click on the ‘learn more' link you can view a product comparison video. Product specs are located on the PolyVAC System™ product page.

Q. What settings do I use for my new spreader?
A. You may use the settings comparable to the Scotts brand. Most seeds will have a guide on the back of the bag. There is also a guide in the spreader manual.

Q. I purchased a spreader and it came with two lock pins. Do I put one in each wheel?
A. No, you engage the lock pin on one wheel only. Engaging both for regular use will strip the transmission. You are given the second lock pin to engage while spreading ice melt.

Q. Do I need to drain my roller before storing?
A. Yes, you need to drain the roller completely and store it without the plug in place.

Q. My roller has become warped, is this normal? How can I fix this?
A. This is not normal and does not usually occur. Try setting your roller, empty, on a hard surface such as a driveway in the sun for a day or two. Your roller should regain its shape. If it does not and is still under warranty, please call our Customer Service Department for a new drum.

Q. What gauge steel do you use for the spikes on the Spike Aerator?
A. We use a high quality 12 gauge steel for the spikes making them very durable.

Q. Does the 30" and 40" aerator spreader use the same tines?
A. Yes.

Q. I own an aerator spreader. Can I aerate without spreading?
A. You can aerate without spreading, but you cannot spread with out aerating.

Q. Do the 40" and 48" plug aerator use the same size plugging spoon?
A. Yes. Whether you have the 40" and 48" plug aerator, they both use the same plugging spoons.

Q. I have a sweeper and my brushes quit turning. What could the problem be?
A. Your drive pinion gears are stripped. You can call our Customer Service Department to order replacement parts.

Q. The wheels on my sweeper keep skidding. What could the problem be?
A1. Your dowel pin is sticking to your axle. If you take your dowel pin and put a little bit of WD-40 on it, you should be fine.
A2. Make sure brush height adjustment is proper - 1" - 2" off the ground (i.e. the brush height is the same as the height of your grass).

Q. I've only had my sweeper for a couple of weeks now and the brushes are worn down and keep coming off. Do you know what the problem might be?
A. Your brushes are too low to the ground. You want to make sure your brushes are about 1"-2" off the ground, or at the cut height of your grass.

Q. How much weight can I put in the Poly carts?
A. You can put up to 650 lbs. in the PCT-100BH. The PCT-17BH will hold up to 850 lbs.

Q. Where can I purchase a sleeve hitch for my tractor?
A. You can contact your tractor manufacturer. They can order one for you.